cve66's Privacy Policy

This Privacy Policy ("Policy") is issued on behalf of the cve66 platform ("we", "us", "cve66"). This Policy describes what personal information we collect from you when you use our website and services, how it is used, in which circumstances it may be shared with third parties, and what your rights are.

By using our services you agree to the terms set out in this Policy. We recommend that you read this Policy in full. If you do not agree with any term in this Policy, please refrain from using our platform.

1. Information We Collect

When you create an account on cve66, use our services, or contact us, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password
• bKash, Nagad, Rocket, or Upay account details (for the purpose of processing transactions)
• Documents provided for identity verification (information relating to a national identity card or passport)

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system information
• Activity logs on the platform (login time, pages visited, session duration)
• Information obtained from cookies and similar tracking technologies
• Betting and gaming history

1.3 Financial Transaction Information

Records of deposits and withdrawals, transaction dates and amounts, and brief details of payment methods are stored in our systems. Transaction information processed through bKash, Nagad, Rocket, and Upay is also handled by the respective payment processors.

2. Purposes for Using Information

cve66 uses your personal information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To process betting, gaming, and financial transactions.
• Identity verification and age confirmation: To ensure that only users aged 21 or above can access the services.
• Customer support: To resolve your questions and complaints.
• Fraud prevention: To detect and prevent unauthorized access and fraudulent activity.
• Responsible gaming: To monitor user activity and identify potentially problematic gaming patterns.
• Platform improvement: To enhance the user experience and the quality of our services.
• Communication: To keep you informed about important notices, account updates, and service changes.

3. Sharing Information with Third Parties

cve66 does not sell, rent, or provide your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Providers

Our partner service providers — such as those handling payment processing (bKash, Nagad, Rocket, Upay), identity verification, cloud storage, and customer support platforms — may receive the minimum information necessary to carry out their functions. All such partners are bound by confidentiality agreements with us.

3.2 Legal Obligations

Information may be provided to government authorities in accordance with court orders, legal investigations, or the requirements of applicable law. In such cases we provide only the information that is legally required.

3.3 Business Transfers

In the event of a business merger, acquisition, or sale of assets, user information may be transferred. In such circumstances we will notify you in advance, and the new entity will be obliged to provide protections equivalent to those in this Privacy Policy.

4. Cookies and Tracking Technologies

cve66 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser or on your device.

4.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the platform — maintaining login sessions and ensuring security.
• Functional cookies: Used to remember your preferences and language settings.
• Analytics cookies: Used to monitor platform usage and improve the quality of our services.

You can control cookies by changing your browser settings. Please note that disabling certain cookies may limit some features of the platform.

5. Data Security Measures

To keep your information secure, cve66 has adopted industry-standard technical and administrative measures:

• SSL encryption: All data transmitted between our platform and your device is encrypted using SSL/TLS technology.
• Database encryption: Sensitive stored data (passwords, financial information) is held in an encrypted state.
• Access controls: Only authorized staff have access to the minimum information necessary.
• Regular security assessments: Our systems undergo regular security audits and reviews.
• Secure payment processing: All financial transactions via bKash, Nagad, Rocket, and Upay are conducted through secure, encrypted channels.

6. Data Retention Period

cve66 retains your personal information only for as long as necessary:

• All account-related information is retained for as long as your account remains active.
• After an account is closed, certain information may be retained for a reasonable period to meet legal and regulatory requirements.
• Financial transaction records are retained for the period prescribed by financial regulations.
• Information that is no longer needed is securely deleted or anonymized.

7. Your Rights

As a user of cve66, you have the following rights:

7.1 Right of Access

You may request a copy of the personal information we hold about you at any time. This request can be made through our support team.

7.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. Many details can be updated by you directly in your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be obliged to retain certain information for a specified period due to legal requirements.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in relation to marketing communications. Objection to processing related to account management and legal obligations is not possible.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our customer support team. We generally aim to respond to your request within a reasonable time.

8. Protection of Minors' Privacy

cve66's services are intended solely for individuals aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that information has been collected from a minor, we will take immediate steps to delete that information.

The age verification process at account registration is our primary tool for preventing minors from accessing the platform. If you suspect that a minor is using our platform, please notify our support team.

9. International Data Transfers

Our servers and service providers may be located in various countries. Even when data is transferred to another country, cve66 ensures that the transfer follows the protection standards set out in this Privacy Policy and that equivalent protection is provided.

10. Third-Party Services and Links

cve66's platform incorporates services from game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) and payment providers (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies that are outside our control. We recommend that you also read the privacy policies of the relevant organizations.

11. Changes to This Policy

cve66 may update this Privacy Policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform. Continued use of the platform after changes have been made will be taken to mean that you have accepted the updated Policy. The "Last Updated" date shown at the top of the page indicates the most recent version of the Policy.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Live Chat: Available 24 hours a day, 7 days a week
• Email: [email protected]

Our support team is ready to answer your questions in both Bengali and English.